City of Shawnee OK - Customer Service

CITY OF SHAWNEE UTILITY / CUSTOMER SERVICE
Utility Department Frequently Asked Questions
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Q: !! City Takes Comprehensive Approach as it Plans for Critical Infrastructure Improvements !!
Q: Are deposit(s) required for Water or Wastewater Services?
Q: Can I pay my utility bill automatically?
Q: Can I pay my utility bill Online?
Q: Do you charge a penalty if I pay my bill late?
Q: What about any Water Meter or Water Tap Requirements?
Q: What are your office hours?
Q: What happens if I do not pay my utility bill?
Water will be shut off without further notice if your bill remains unpaid past the CUTOFF day as determined by the cutoff notice and will not be turned on again until all balances in arrear are paid in full. Additionally if you do not pay your bill BEFORE the cutoff day, a $50 administrative fee will be assessed per City ordinances.
Dated:4/20/2006 7:09:27 PM Back to Top--^
Q: What is required to get utility service with the City of Shawnee?
Q: Where do I pay my water bill?
Q: Who do I call for emergency after hours or weekends?
Q: Who do I call for sanitation/garbage service problems?
Q: Who do I make my check out to for my utility payment?

Utility Customers!
View your account usage history
View your payment history
and pay your Utility bill online if desired
Follow this link for more information

Water/Sewer/Sanitation Service Forms

Residential Application for Service
Required application for Resident Utility Service

Business Application for Service
Required application for Business Utility Service

30 Day Landlord Application Service
Required application for 30 Day Utility Service

Automatic Bank Payment (ACH) Form
Don't worry about having to write a check - ABP instead

CONTACT INFORMATION CONTACT INFORMATION CONTACT INFORMATION

MULTI-RESERVOIR YIELD AND OPERATIONS ANALYSIS STUDY

Water and Wastewater Cost of Service Study

The City of Shawnee provides Water and Wastewater utility services. Solid waste services are currently provided by Central Disposal and billed by contract by the City of Shawnee.

For more about your Water and Wastewater services
visit the Water/Wastewater page

For more about your Sanitation services
visit the Solid Waste / Sanitation / Recycling page

For more about Industrial Pretreatment
visit the Industrial Pretreatment Page

CONTACT INFORMATION
Location	City Hall 16 West 9th Shawnee OK 74801
Mailing Address:	City of Shawnee PO Box 1448 Shawnee OK 74802-1448
General Contact:	405-878-1560
After Hours Emergencies	405-273-0890
Sanitation Service:	Central Disposal 275-0900
Tired of Writing Checks? Try our Automated Bill Payment!

2009 Utility Rate Study and Comprehensive Plan

In 2008, the City of Shawnee began developing a long range comprehensive plan for the Shawnee Municipal Authority in order to insure Shawnee Citizens continue to receive quality water and sewer services for the next 5 to 10 years. Staff worked throughly with a consultant to review current and future needs and devise the funding methods required to insure these needs are met. The basic goals of the Cost of Service Study are as follows:

Introduction
To provide adequate water and service to all of its customers, each utility must receive sufficient total revenue to ensure proper operation and maintenance (O&M) and continued development of both systems.

Revenue Adequacy
The objective for projecting revenue requirements is to ensure that the utility revenues are sufficient to recover annual total cash needs (O&M, interdepartmental/fund cost transfers, debt service needs and short term capital needs – normal or routine replacement).

Utility System Cash Needs Analysis
Using the cash-needs approach, MFS focused on Shawnee Municipal Authority’s historical trend (FY 2004/05 thru FY 2007/08) of both water and wastewater expenses for personal services, materials and supplies, other services and charges, capital, debt service and interfund transfers .

For more information of the plans, rate proposals, etc, view the basic presentation in PDF format here:

2009 Utility Rate Study and Comprehensive Plan

Water and Wastewater Cost of Service Study

Bathymetry and Capacity of Shawnee Reservoir